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Shipping and Delivery policy

Dr China 中医药房

The cost of shipping and delivery is depends on the destination country. All of your order items will be sent from the Netherlands.

What are the benefits of our shipping service?

Addressee is required to sign for delivery;Fully trackable service. (You always receive the notifications for the shipping status of your parcel.)

How much dose the shipping cost?

The destination countries below can be shipped with delivery charges. The shipping cost depends on the parcel weight. The shipping cost can be instantly calculated by the webshop system during placing orders. 

Where will your order be sent from?

All of your order items will be sent from the Netherlands.

When will your order arrive?

Once payment is received by us you order will be processed. We will strive that your order can be shipped as soon as possible. Usually in Europe you can receive your goods in around 2 to 7 business days,maybe longer time. But for shipping to non-EU countries, the delivery time may delay because of customs clearance.

We will inform you immediately via email or telephone if we expect delays due to reasons such as temporary out of stock situation.

Who will deliver your order?

We rely on a network of external shipping partners, including DPD, PostNL and DHL, to get your order your doorstep as soon as possible.

What is the returns policy?

We hope you will be completely satisfied with any product purchased from drchina.nl. However, there may be occasions when you will need to return items to us. For our returns policy, you can refer to the Terms of Use.

contact us

Carabinierslaan 145, 3620 Lanaken, Belgium

0032465100410 (WhatsApp/WeChat)


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